Step-by-Step Instructions to Resolve Band Steering Issues on Telstra Smart Modem

Created by Punit Kanwar, Modified on Wed, 9 Oct at 6:43 PM by Punit Kanwar

Login to the router's setting page by typing http://mymodem into any web browser connected to the current Wi-Fi.
Username: admin
Password: Telstra (upper case T)
Note: Your username and password may be different.
Click on WIFI (top bar, 3rd icon from the left).
Click on the 2.4GHz tab, scroll to the bottom, and uncheck "Band Steering Enabled".
Click on Guest 1 (It may appear as Guest 2.4GHz).
Scroll down to WIFI Network and click 'Enabled'.
Make sure Band Steering Enabled is unchecked.
Take note of the Network name and key (password).
Save the setting.
Connect your phone to this Wi-Fi network (it should appear on Wi-Fi available networks on the phone).
Reset the Smart device so it is in pairing mode.
Open the Connect Smart Home app and add device.
Select your product from the list.
When asked for the WIFI name and password, type in the one you noted down (Step 7).
When the device is added and configured, you can change the WIFI connection to the original one.