Smart Door Lock Palm Vein: Troubleshooting

Question: What can I do if my Smart Door Lock with Palm Vein Recognition is not working correctly?

Answer:

If you’re experiencing issues with the Smart Door Lock, try the following troubleshooting steps based on the symptom:

• Issue: Palm vein not recognized
  Possible Causes & Fixes:

  • Ensure your hand is clean and held 3–6cm above the sensor.

  • Retry in good lighting conditions—avoid direct sunlight or complete darkness.

  • Re-register your palm via the app using slow, steady hand movement during scanning.

• Issue: Lock is unresponsive
  Possible Causes & Fixes:

  • Check if the battery level is low.

  • Replace all 4x AA batteries with fresh ones.

  • Ensure the battery compartment is closed securely.

• Issue: Cannot connect to the app
  Possible Causes & Fixes:

  • Verify your phone’s Bluetooth and GPS are enabled.

  • Make sure your Wi-Fi is 2.4GHz, not 5GHz.

  • Reboot your phone and try pairing again through the Connect SmartHome app.

• Issue: Forgotten administrator credentials or app access
  Fix:

  • Use a pin or paperclip to press the Reset button on the inside panel.

  • This will reset the lock to factory settings. You’ll need to re-pair it using the app and reconfigure access methods.

Note: For continued issues, refer to the user manual or contact customer support with your SKU: CSH-DBPLV-485.