Question: What should I do if the CSH-10HEX-248 Smart Hexagon Lights are not connecting to Wi-Fi?
Answer:
- Ensure you are connected to a 2.4GHz Wi-Fi network, as 5GHz networks are not supported.
- If the lights are not blinking rapidly, hold down the power button for 4 seconds to enter pairing mode.
- Make sure Bluetooth and Wi-Fi are enabled on your phone, and check the signal strength near the installation site.
- If both 2.4GHz and 5GHz bands use the same SSID, separate them in your router settings by giving them distinct names.
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